October 20, 2021
1 min read

Zomato gets roasted after TN customer care insists on Hindi

Posting the screen shots of his conversation with the Zomato’s customer care agent, Vikash had also tagged Kanimozhi and others…reports Asian Lite News

DMK MP Kanimozhi and others on Tuesday roasted food delivery company Zomato after one of its customer care agents told a complainant that Hindi is the “national language” and everybody should know a bit of it.

“The customer care of some companies operate only in select languages. It should be made mandatory for companies to serve their customers in their local language. A customer doesn’t necessarily need to know Hindi or English. Hindi_Theriyathu_Poda,” Kanimozhi tweeted without naming the listed company Zomato.

The controversy began after one Vikash with twitter handle @Vikash67456607 tweeted on Monday: “Ordered food in zomato and an item was missed. Customer care says amount can’t be refunded as I didn’t know Hindi. Also takes lesson that being an Indian I should know Hindi. Tagged me a liar as he didn’t know Tamil. @zomato not the way you talk to a customer. @zomatocare.”

Posting the screen shots of his conversation with the Zomato’s customer care agent, Vikash had also tagged Kanimozhi and others.

The Zomato’s customer care agent, who had conversed with Vikash in a polite manner, said there was a language barrier and said, “For your kind information Hindi is our national language. So it is very common that everybody should know Hindi little bit.”

Several others too roasted Zomato and said they have uninstalled the app while some also took potshots at DMK pointing out that many of its leaders run schools that teach Hindi.

Be that as it may, Zomato on its part apologising to Vikash, said it had fired that agent and added that it is building a Tamil app and in the process of setting up a Tamil call/support centre in Coimbatore in Tamil Nadu.

“We understand food and language are core to any local culture and we take both of them seriously,” Zomato tweeted in reply to Vikash.

ALSO READ: India and UK hold inaugural maritime dialogue

Previous Story

Kerala’s ‘young’ revolutionary turns 98

Next Story

UAE University hosts ‘Times Higher Education Emerging Economies Summit’

Latest from India News

Pak Army Chief Targets India Again

This is not the first time that Munir has indulged in loose talk, exhibiting conduct unbecoming an officer….reports Asian Lite News Pakistan’s Chief of Army Staff (COAS) General Syed Asim Munir on

India Gears Up for a Sporting and Digital Boom

Rony Banerjee, a leading innovation expert, highlights how India is redefining its sporting identity across fields, boardrooms, studios, and digital platforms. India is poised for a major transformation in the sports and

UN: Bring Pahalgam Terrorists to Justice

The members of the Security Council “stressed that those responsible for these killings should be held accountable..reports Asian Lite News The Security Council has “condemned in the strongest terms” the Pahalgam terrorist

US Backs India’s Hunt for Pahalgam Terrorists

Gabbard’s “hunt down” message comes amidst escalating Indian response to the terrorist attack, saying it had clear “cross-border” links to Pakistan….reports Asian Lite News Tulsi Gabbard, Director of National Intelligence (DNI), on

Border Sealed, Hopes on Hold

A Hindu family from Balochistan’s Sibi was reportedly denied entry into India after the closure of border crossing….reports Asian Lite News Pakistan and India’s decision to shut down the Wagah-Attari border crossing
Go toTop

Don't Miss

India still walking fine line on Ukraine-Russia war

While making probably the harshest criticism of Moscow’s invasion of

Indian sailors detained in Nigeria return home

The ‘MT Heroic Idun’ crew who were in detention since