February 6, 2025
1 min read

GCCs in India Plan Major Workforce Expansions

India is emerging as the global leader in the global capability centre (GCC) sector, with expectations to generate 10 lakh jobs by 2030, a new report revealed on Wednesday.

The report highlighted that India’s GCC ecosystem is expected to create 4.25-4.5 lakh new jobs in 2025 alone, with 35% of GCCs planning to expand their workforce by 50-100%. India’s skilled workforce and favorable policies have positioned it as the top destination for GCCs. The sector is anticipated to employ 3.3 million professionals by 2030, according to NLB Services, a global leader in technology and digital talent solutions.

The report also identified rising demand for entry-level talent in fields such as customer experience and support services (17%), cybersecurity and data protection (17%), and digital transformation and automation (14%). Bengaluru, Mumbai, Pune, and Chennai are expected to lead the demand for fresh talent.

“As we approach GCC 4.0, workforce synergies will be key, and high-demand skills like financial services (79%) will lead the charge as hiring expands across sectors like tech, finance, manufacturing, and sustainability.” — Sachin Alug, CEO of NLB Services

In a move to future-proof workforces, 42% of GCCs plan to expand their workforce by 50% by 2030. Additionally, 61% of Indian GCCs aim to increase women hires by over 50% by 2030, a significant rise from the 7% expected this year.

Bengaluru is projected to be the leader in workforce expansion, with 17% of GCCs there expecting over 50% growth. Hyderabad, in comparison, will see a more modest increase, with up to a 20% rise in workforce expansion across 69% of GCCs.

India’s status as a GCC hub is further solidified, with the number of centres projected to surpass 2,100 by 2030, driving a market size nearing $100 billion.

“As we approach GCC 4.0, workforce synergies will be key, and high-demand skills like financial services (79%) will lead the charge as hiring expands across sectors like tech, finance, manufacturing, and sustainability,” said Sachin Alug, CEO of NLB Services.

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