India is emerging as the global leader in the global capability centre (GCC) sector, with expectations to generate 10 lakh jobs by 2030, a new report revealed on Wednesday.
The report highlighted that India’s GCC ecosystem is expected to create 4.25-4.5 lakh new jobs in 2025 alone, with 35% of GCCs planning to expand their workforce by 50-100%. India’s skilled workforce and favorable policies have positioned it as the top destination for GCCs. The sector is anticipated to employ 3.3 million professionals by 2030, according to NLB Services, a global leader in technology and digital talent solutions.
The report also identified rising demand for entry-level talent in fields such as customer experience and support services (17%), cybersecurity and data protection (17%), and digital transformation and automation (14%). Bengaluru, Mumbai, Pune, and Chennai are expected to lead the demand for fresh talent.
“As we approach GCC 4.0, workforce synergies will be key, and high-demand skills like financial services (79%) will lead the charge as hiring expands across sectors like tech, finance, manufacturing, and sustainability.” — Sachin Alug, CEO of NLB Services
In a move to future-proof workforces, 42% of GCCs plan to expand their workforce by 50% by 2030. Additionally, 61% of Indian GCCs aim to increase women hires by over 50% by 2030, a significant rise from the 7% expected this year.
Bengaluru is projected to be the leader in workforce expansion, with 17% of GCCs there expecting over 50% growth. Hyderabad, in comparison, will see a more modest increase, with up to a 20% rise in workforce expansion across 69% of GCCs.
India’s status as a GCC hub is further solidified, with the number of centres projected to surpass 2,100 by 2030, driving a market size nearing $100 billion.
“As we approach GCC 4.0, workforce synergies will be key, and high-demand skills like financial services (79%) will lead the charge as hiring expands across sectors like tech, finance, manufacturing, and sustainability,” said Sachin Alug, CEO of NLB Services.
